Delivery is currently free within Ireland and the United Kingdom. Delivery to other regions is based on location and weight so please contact us directly for a price. We use a reputable courier service for delivery so all items can be tracked but obviously during busy periods delivery times are out of our control.
We produce in small batches so for items in stock, orders are generally shipped within 5 days of receiving payment and we will always confirm receipt of your order and will notify you when your order has been shipped and is out for delivery.
For items not in stock or made to order, we will contact you with an estimated time to make your order. Most of our orders ship within a 2 week cycle, however, during busy periods, sometimes this might take a bit longer and we will keep you informed of progress throughout.
Generally, most items can be made and shipped from our workshop within a 2-3 week period. Please contact us in advance in you would like to check availability and if your order is urgent then let us know and we're happy to oblige.
RETURNS & REFUNDS
If you do not love your lamp then we would love to have it back.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it including the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In cases where the goods are faulty please contact us on firstname.lastname@example.org providing details and a photograph.